How can we help?

Account access

If you forgot your password, request a reset link using your account email. For a confirmation or recovery link requested in the app, open it on the same device and in the same app that requested it.

Contact support

For help signing in or a question about Trustly, choose the support contact below. Include the feature you were using and what happened. Keep passwords, sign-in codes and full payment details out of your message.

Technical support

Customer support

Private account support

Sign in to send a support request linked to your account.

Privacy and your information

Read how TrustlyABA handles account information, files, messages and support requests, and how to manage sharing or request deletion.

Safety in the app

In app versions with safety controls, open Safety options beside a message or community post. Choose Report this content to describe a concern, or Block this account to limit contact and hide its content. Manage your blocked accounts from the Safety tab.

Reporting does not automatically remove content. Contact support if these controls are unavailable.